A fault report is submitted directly to the building’s maintenance company. Contact the maintenance on-call service or submit a fault report through our website. Issues requiring immediate attention (e.g. a leak) must be reported immediately. Reporting any observed fault or damage is every resident’s responsibility, and failure to do so may result in liability for damages.
When a maintenance worker comes to repair a fault in your apartment, they will first ring the doorbell. If no one is home, they will use the master key. When submitting a maintenance request, you can also request that you be contacted by phone before they enter the apartment. If you have pets, please mention this when submitting the fault report so that the maintenance worker can prepare accordingly.
Please refer to the property maintenance responsibility table that you received when signing the rental agreement. The responsibility table indicates which party (the company or the resident) is responsible for each task or matter related to property care and upkeep.