Frequently Asked Questions
Appointment booking
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How do I book an appointment for an office visit or a phone call
You can easily book an appointment by following these instructions:
- Open the appointment booking service.
- Select the service you need an appointment for.
- Choose a date and time that suits you.
- Fill in your contact details and briefly describe what your matter concerns.
- Consent to the sharing of your personal data so that your booking can be processed.
- Confirm your booking. You will receive a confirmation of your appointment by email.
Please note that we do not handle matters related to applying for an apartment or apartment inquiries through appointments.
We primarily recommend handling your own housing-related matters through our OmaSevas service.
Before booking an appointment, please also check whether the answer to your question can be found in our Frequently Asked Questions list.
Changes to your booking
If your plans change, you can easily reschedule or cancel your booking through the booking confirmation you received, no later than 12 hours before your scheduled appointment.
Please note that you cannot reply to the booking message you received; rescheduling or cancellation must be done via the “Reschedule” button included in the message.
Sevas may contact you before your scheduled appointment if necessary.
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At what point do I need to pay the apartment change fee?
Applicants who already have a rental agreement with Sevas Kodit and wish to move from one Sevas Kodit student apartment to another can submit a new student apartment application electronically, noting on the application that they would like to apply for a new student apartment.
If friends or a couple have signed a joint rental agreement with Sevas Kodit and one party is moving out, it is possible for the other party to continue living in the apartment alone. This must also be noted on the new application.
The party remaining in the apartment must contact Sevas Kodit customer service and fill out a new application for themselves (a new agreement must always be established first by submitting a new application), and both parties must give notice to terminate the joint agreement.
A condition for any apartment change or contract modification is always that the applicant has no unpaid rent, no housing-related disturbances on record, and has not been evicted.
Our service fee for apartment changes and contract modifications is €75.00 and is charged via a separate invoice. The service fee is based on the procedures involved in contract changes and apartment transfers, which affect not only Sevas Kodit but also a number of our partner organisations.
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How do I pay the security deposit myself?
Instructions for paying the cash deposit have been sent to you by email along with your apartment offer. The apartment offer includes a separate payment instruction that you can use to pay the cash deposit.
Please note that the cash deposit cannot be transferred from one apartment or rental agreement to another — a separate deposit must be paid for each rental agreement.
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Is the rent payment reference number the same every month?
Yes. Each rental agreement has its own reference number, which remains the same throughout the duration of the rental agreement.
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Can I book an appointment with Sevas?
Yes. Sevas offers an online appointment booking service that allows you to schedule an appointment for handling housing-related matters. The service is easy to use and suitable for booking both office visits and phone appointments.
You can book an appointment, for example, when you need personal service for the following matters:
- Terminating or signing a rental agreement at the office
- Handling rent payment matters either at the office or by phone
- Getting advice on housing disturbances by phone
- Any other matters that require a phone appointment or an office visit
Please note that we do not handle matters related to applying for an apartment or apartment inquiries through appointments.
We primarily recommend handling your own housing-related matters through our OmaSevas service.
Before booking an appointment, please also check whether the answer to your question can be found in our Frequently Asked Questions list.
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How do I terminate my rental agreement?
You must terminate your rental agreement either electronically by logging into the OmaSevas service, or in writing at our office by booking an appointment through our appointment booking service. The notice period is one full calendar month. The notice period is calculated from the last day of the month in which the termination is submitted.
You cannot terminate your rental agreement by email. A signature is required from every party who signed the rental agreement. Please remember to include your phone number in the termination notice so we can reach you if necessary.
Finnish bank account
When filling out the termination form, always provide your account number in IBAN format. An IBAN account number starts with “FI” and has 18 characters. You can find your own IBAN account number on your bank statement. The security deposit can only be refunded to an IBAN-formatted account.
Foreign bank account
In addition to the IBAN account number, provide the BIC code (the bank’s unique identifier), which is 8 or 11 characters long.
When the rental agreement is in two people’s names
If the rental agreement is in two people’s names, both of you must submit an electronic termination of the rental agreement by logging into the OmaSevas service, or by filling out a paper termination form at our office.
If only one party to the agreement terminates the rental agreement and the other is staying in the apartment, the person remaining in the apartment must also submit a termination, thereby confirming that the entire rental agreement and its obligations will end. The person remaining in the apartment must fill out a new rental or student apartment application and submit new attachments. On the application, the reason for needing an apartment should be listed as the current address and the desire to continue living at that address, along with the reason for applying for the apartment alone.
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What should I do in case of damage?
In case of damage, you must submit a report to property maintenance.
Applying for an aparment and signing a contract
Housing-related matters
Rent, bills and deposit
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Can the rent due date be moved?
The due date cannot be changed. The rent due date is always the 5th of the month. When making the payment, please use the correct reference number and check that the amount you are paying is correct.
Automatic payment reminders are sent 14 days after the due date. This payment reminder invoice is issued by Lowell Suomi Oy. The invoice includes statutory collection fees and late payment interest. The invoice must be paid using the payment details provided by Lowell Suomi Oy. Any inquiries regarding the payment reminder invoice should be directed to Lowell’s customer service.
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Contact for separate billing
If you have questions about an invoice, please contact the party listed under “Additional information” on the invoice.
For example, inquiries about invoices related to renovations are handled by property management, while inquiries about key-related invoices are handled by the rental customer service.
If your question concerns paying the invoice, please contact the rent payments customer service.
Rent payments (rent payments, water billing) Email address: vuokranmaksut@sevas.fi Phone number: 06 420 3311, option 2.
Rentals (key invoices) Email address: vuokraus@sevas.fi Phone number: 06 420 3311, option 1.
Property management (renovation invoices) Email address: kiinteistohallinto@sevas.fi Phone number: 06 420 3311, option 3.
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How do I pay the security deposit myself?
Instructions for paying the cash deposit have been sent to you by email along with your apartment offer. The apartment offer includes a separate payment instruction that you can use to pay the cash deposit.
Please note that the cash deposit cannot be transferred from one apartment or rental agreement to another — a separate deposit must be paid for each rental agreement.
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How do I receive an e-invoice for my rent through online banking?
- Set up an e-invoice agreement in your online banking or at your bank’s branch. The information needed can be found in the rent payment instructions.
- Select Sevas Kodit Oy as the biller.
- Use the reference number from the rent payment instructions as the identifying information (NOTE! The deposit payment reference number cannot be used).
- Once the e-invoice agreement is set up, all invoices related to your rental agreement will be delivered as e-invoices to your online banking.
- The e-invoice agreement must be set up by the 15th of the month at the latest, so that the e-invoice arrives starting from the beginning of the following month.
After setting up the e-invoice agreement, please check that an e-invoice for the next month’s rent appears in your online banking. If the e-invoice has not arrived, please pay the rent by bank transfer and, if necessary, contact the rent payments customer service at vuokranmaksut@sevas.fi.
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I have not received a rent invoice — what should I do?
You can request a rent invoice by sending us a message to vuokraus@sevas.fi. You can also pick up the rent invoice from our office during our opening hours.
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I have paid the rent — do I need to send you a receipt?
We do not need receipts for paid invoices.
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Is the rent payment reference number the same every month?
Yes. Each rental agreement has its own reference number, which remains the same throughout the duration of the rental agreement.
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Water charges in rental apartments
Most of our properties have water meters, and water is charged according to consumption.
Water is billed based on consumption.
Each person’s water usage is individual, and you can influence it through your own choices.
At properties equipped with remotely read meters, you can monitor your own water consumption by logging into the OmaSevas service. Some properties also have an in-apartment display where consumption can be monitored.
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When will the deposit be returned to me?
The deposit is returned within one month from the end date of the rental agreement. The condition for the refund is that the tenant has no outstanding debts and that the technical property manager has completed the move-out inspection of the apartment.
Any final water bill and the costs of any faults and deficiencies identified during the final inspection will be deducted from the deposit.
When filling out the termination form, please always provide your account number in IBAN format.
Within the SEPA area, the IBAN account number is sufficient. An IBAN account number starts with a country code (e.g. FI) and contains up to 34 characters. You can find your IBAN account number, for example, on your bank statement.
For refunds made outside the SEPA area, the following information is required in addition to the IBAN account number:
- the account holder’s name and address (home country)
- the bank’s name
- the bank’s SWIFT/BIC code
- the bank’s address
Incomplete bank details may delay the refund of the deposit.
Students
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At what point do I need to pay the apartment change fee?
Applicants who already have a rental agreement with Sevas Kodit and wish to move from one Sevas Kodit student apartment to another can submit a new student apartment application electronically, noting on the application that they would like to apply for a new student apartment.
If friends or a couple have signed a joint rental agreement with Sevas Kodit and one party is moving out, it is possible for the other party to continue living in the apartment alone. This must also be noted on the new application.
The party remaining in the apartment must contact Sevas Kodit customer service and fill out a new application for themselves (a new agreement must always be established first by submitting a new application), and both parties must give notice to terminate the joint agreement.
A condition for any apartment change or contract modification is always that the applicant has no unpaid rent, no housing-related disturbances on record, and has not been evicted.
Our service fee for apartment changes and contract modifications is €75.00 and is charged via a separate invoice. The service fee is based on the procedures involved in contract changes and apartment transfers, which affect not only Sevas Kodit but also a number of our partner organisations.
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Can I apply for a student apartment from Sevas?
You can apply for a student apartment if your studies are full-time, lead to a degree, qualify for student financial aid, and take place in Seinäjoki. You must submit a student certificate or letter of acceptance that is dated for the current year and bears official signatures. Send the certificate to us by email at vuokraus@sevas.fi.
We do not accept screenshots, links, images taken from email correspondence, or outdated student certificates.
If you are studying at Sedu, you can request an official student certificate from the school. If you are studying at SeAMK, you can either download your student certificate through Peppi or ask the SeAMK office to send you a student certificate by email.
Once you have started your studies, you must submit an official student certificate dated for the current year.
We also offer student apartments in spring and summer that can be applied for by anyone, for example those with temporary work, summer work, or an internship in Seinäjoki. Please remember to write the exact dates on your application for the period you are seeking a temporary apartment.
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Can I move into a two-room student apartment alone?
Yes, you can. However, two-room and three-room apartments are primarily intended for two people or families. All of our two-room apartments are unfurnished.
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Can the current tenant hand over the keys directly to me?
No, they cannot.
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How do I apply for a student apartment?
How do I apply for an apartment?
You must first fill out a student apartment application on our website. Once your study place has been confirmed, you can apply for an apartment no earlier than four months before your desired move-in date.
How long is my application valid?
The application is valid for three (3) months. You must update your application at least every three months, or it will expire and be removed from our application register. You can update your application by contacting our customer service either by email at vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
How can I change the information I provided on my application?
If your apartment preferences or life situation changes, you can update your application information by contacting our customer service.
Do I need to provide my children’s information on the application?
Yes. The application must include the child’s last name, first name, and personal identity code.
How do I apply for a transfer to another Sevas apartment?
You must fill out a new student apartment application. Please note that you must not have any outstanding debts to Sevas.
Filling out the student apartment application
When filling out the student apartment application, it is absolutely essential to complete every requested field carefully. We particularly want to emphasise the correct entry of your phone number and email address. We send apartment offers primarily to the email address provided on the application.
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How many keys do I get for a student apartment?
For studios and shared apartment rooms, the standard number of keys is one (1). For two-room and three-room apartments, two (2) keys are provided. For family apartments, three (3) keys are provided.
Can I access the sauna, laundry room, or storage locker with my apartment key?
Your apartment key provides access to the shared facilities intended for residents. The key is personal and must be used responsibly and carefully.
I have lost my key
If your key is lost, you must report it by email to vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
You are responsible for paying the cost of ordering a replacement key and the deprogramming of the lost key. The deprogramming of a lost key will be charged to you. Please refer to the resident billing price list.
If your rental agreement is ongoing, you must first visit the office and bring any remaining keys with you. Our rental advisor will check the system to identify which key has been lost and will deprogram it. The deprogramming of the lost key will be charged to you within one month of notification. The invoice will be sent to you by email or post.
When you return your keys upon moving out of the apartment, we will check the number of keys returned. If any keys are missing, the deprogramming of the lost key will be charged to you within one month of notification. The invoice will be sent to you by email or post.
If you have left your key inside the apartment, contact the maintenance on-call service immediately. The apartment door will only be opened for residents who are officially registered as living in the apartment, and they must prove their identity.
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I am a minor. How do I apply for a student apartment?
As a minor, you can apply for an apartment if your guardian provides written consent. You must also submit the guardian’s consent form with your application by email to vuokraus@sevas.fi.
You must first complete the student apartment application using the button above. Once your study place has been confirmed, you can apply for an apartment no earlier than four months before your desired move-in date.
When filling out the application, it is absolutely essential to complete every requested field carefully. We particularly want to emphasise the importance of entering your phone number and email address correctly. We send apartment offers primarily to the email address provided on the application. If no email address has been provided, we will contact you by phone. Please fill in all information carefully, and make sure that the contact details you provide are correct.
I have submitted the application — when will I receive information about an apartment, that is, an apartment offer?
Applications are processed on weekdays. Each application is processed in accordance with the guidelines and legislation of Varke, the state-supported housing construction centre.
Our apartments do not operate on a queue basis; the need for and urgency of housing are the most important factors in receiving an apartment.
When our tenant selection falls on you, you will receive an apartment offer:
- By email (primary option): When we find a suitable apartment for you, we will send the offer to the email address you provided. Remember to also check your spam folder.
- By phone: If you have not provided an email address, we will contact you by phone.
- By post: Upon separate request, we can also send the apartment offer to your address by post.
Please respond to the apartment offer by the deadline stated in the offer at the latest. If the offered apartment did not suit your needs this time, please let us know the reason for declining — this way we can update your application and continue searching for a home that better suits you. Please notify us if your need for housing has ended and you would like to remove your application.
How can I view the apartment offered to me?
To arrange a viewing, first contact our customer service either by phone or email.
If the apartment is vacant and no renovations are underway, you can collect a viewing key from our office. This information may already be included in your apartment offer. You do not need to make any separate arrangements for collecting the key — simply come to our office. Our office is open on weekdays from 10:00 AM to 2:00 PM.
If the apartment is a shared student apartment (cell apartment), it is generally not possible to view the room in advance.
Can someone else view the apartment on my behalf?
Yes, they can. Please inform our customer service by email or phone of the first name, last name, date of birth, and phone number of the person collecting the viewing key, as well as the day they wish to view the apartment. The apartment must be viewed during the validity period of the apartment offer.
I would like to see photos of the apartment — how do I proceed?
Interior photos of the apartments are not available.
Can the response time for the apartment offer be extended?
If you need more time to confirm the apartment offer, please contact our customer service as soon as possible. Additional time cannot always be granted.
How do I accept the apartment offer I received?
You can accept the apartment offer by contacting our customer service. You can also visit our office during opening hours.
What do I do after accepting the apartment offer?
You must submit either the cash deposit or a payment commitment by the deadline; otherwise, we will have to cancel the apartment offer. The deposit deadline is stated in the apartment offer, which we have sent to you by email. Please let our rental service know whether you will be paying the cash deposit yourself or applying for a payment commitment for the deposit.
When applying for a payment commitment for the deposit from Kela, the information you need to provide to them is listed in the apartment offer you received. Please read the apartment offer carefully.
When Kela grants the payment commitment for the deposit, please ask Kela to send the decision directly to us. If Kela does not grant you the payment commitment for the deposit, unfortunately we will not receive notification of this. Upon receiving a negative decision, please contact our customer service immediately by email or phone. We do not accept personal guarantees.
How do I pay the cash deposit myself?
The instructions needed to pay the cash deposit can be found in the apartment offer sent to you by email.
Please note that the cash deposit cannot be transferred from one apartment or rental agreement to another — a separate deposit must be paid for each rental agreement.
The apartment offer I received expired — am I now at the back of the queue?
Our apartments do not have a queue system; our tenant selection is guided by legislation. It’s unfortunate that the apartment offer you received has already expired. If you are still interested in the offered apartment, please contact our customer service as soon as possible, and we will see whether it’s possible for us to renew the apartment offer.
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Is the internet connection included in my rent?
All Sevas residents are provided with Elisa Oy’s 50M internet connection. This connection is included in the rent.
However, you must first activate your internet connection, even though it is already part of your rental agreement. You can visit Elisa Oy’s website and “purchase” the 50M internet connection for €0. This activates the connection at your home address, and the connection will start working.
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What are the family apartments designed for students like?
Family apartments are two-room and three-room apartments rented primarily to families with children and couples. Electricity, water, and internet are included in the rent, except at the Jouppilantie 15 property.
In family apartments, it is sufficient that one of the tenants is a full-time student. An official student certificate must be submitted either directly with the application or by email to our customer service at vuokraus@sevas.fi.
A family apartment can also be rented as a shared apartment, but please note that if one of the residents wishes to move out before another, all tenants who have signed the rental agreement for that apartment must first submit a termination notice through the OmaSevas service, and the tenant remaining in the apartment must fill out a new application reapplying for that apartment. Once you have filled out the new application, we will send a new apartment offer by email, provided that you have no outstanding debts, no housing disturbances have occurred, and our tenant selection chooses you again as a resident of the apartment.
A family apartment has 1–3 rooms, along with a kitchenette/combined living-kitchen area/full kitchen and a bathroom. The bedrooms have wardrobes, and the entryway has a cleaning closet. The kitchen includes a refrigerator, freezer, and stove. The apartments are unfurnished.
Pets are welcome in family apartments.
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What are the student studios like?
Studio
A studio is an apartment for one, at most two, people, with a private room, a kitchen, and a bathroom. A studio also includes a stove, an oven, and a refrigerator-freezer. Pets are allowed. All studios are unfurnished, except at the Puskantie 38 T property.
Studio with Shared Kitchen (soluY)
The kitchen area must be shared with other residents.
Puskantie 38 T
Puskantie 38 T is not intended for families with children. The property has soluY units (studios with a shared kitchen) and regular studios; all apartments are furnished. Pets are not allowed.
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What is a shared apartment (soluasunto) like, and how does it differ from a studio with a shared kitchen (soluyksiö)?
Renting a shared apartment is an easy and affordable start to student life.
A shared apartment (soluasunto) or a studio with a shared kitchen (soluY) is an excellent option when you’re starting your studies. It offers a safe, social, and affordable way to live, and you can stay in the apartment throughout your studies if you wish.
Shared apartments are among Sevas’s most affordable options, and they give you a natural opportunity to meet new people and make your first friends in a new city. Shared rooms are more affordable than soluY units.
How does shared living work?
- You can rent your own lockable room in a shared apartment
- There are typically 2–3 students living in each apartment
- The kitchen, toilet, and bathroom are shared
SoluY (studio with a shared kitchen)
In a soluY, each tenant has:
- Their own private toilet and shower inside their room
The apartment offer will clearly indicate whether it’s a regular shared apartment (solu) or a soluY.
Safe and clear living arrangement
- Sevas has separate shared apartments for female and male students
- Electricity, water, and internet are included in the rent
- Pets are not allowed in shared apartments
Shared apartments are available both furnished and unfurnished.
A furnished room includes:
- Bed, duvet, and pillow
- Desk and desk chair
- Wardrobe and bookshelf
- A furnished apartment also includes a dining table and chairs in the kitchen
A furniture fee of €20/month is charged for a furnished room.
Shared facilities
Every kitchen is equipped with:
- Refrigerator/freezer
- Stove
Shared apartments do not come with cleaning supplies or kitchen utensils. You must provide your own cleaning products and tools (such as a vacuum cleaner, mop, bucket, cleaning cloths, and dish brush), as well as basic kitchen essentials like dishes, cutlery, cooking utensils, and a coffee maker or kettle.
Keys
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Can the current tenant hand over the keys directly to me?
No, they cannot.
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How do I pick up my keys when moving from one Sevas apartment to another?
Please contact our customer service no later than one week before the start of your rental agreement, either by email at vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
Key pickup
When moving from one Sevas apartment to another, you can pick up the keys to your new apartment up to 3 days before the start date of the rental agreement, provided that all of the following conditions are met:
- All rent has been paid
- You have no outstanding debts to Sevas
- The keys to the apartment you are moving into have been returned
- There is no tenant in the new apartment
- The apartment is not undergoing renovation
- The technical property manager has conducted the move-in inspection of the apartment
Keys to the previous apartment
If you receive the keys to your new apartment before your current rental agreement ends, you must return the keys to the previous apartment to the office no later than the end date of the rental agreement.
Returning the keys in an internal move
Keys must be returned to the slot to the left of the office’s front door, which is labelled “Key returns.” The apartment you are moving out of must be empty and thoroughly cleaned.
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I’m moving into a Sevas apartment for the first time — how do I pick up my keys?
You can pick up the keys from our office during opening hours on the start date of your rental agreement.
If you cannot pick up the keys during office opening hours, or if the pickup falls on a weekend or public holiday, you can collect the keys from the Smartbox located in the entryway of our office at Matti Visannin kuja 10, Seinäjoki.
Please note! Smartbox key pickups must be arranged in advance with our customer service at least one week before the pickup. You will receive pickup instructions from us by email and text message (Finnish phone numbers only).
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I have lost a key — what should I do?
If you lose a key, please contact our customer service either by email at vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
The deprogramming of a lost key will be charged to the tenant in accordance with the current resident billing price list.
Open the resident billing price list using the button below.
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How many keys can I get for an apartment?
Rental apartments
- The standard number of keys is three
- For larger 4-room and 5-room apartments, the number is four
Student apartments
- The standard number of keys for studios and shared apartment rooms is one
- Two-room and three-room apartments: two keys
- Family apartments: three keys
Your apartment key provides access to the shared facilities intended for residents.
A key register is maintained for security reasons. Keys are personal and must be used responsibly and carefully.
Parking spaces
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How do I reserve a parking space?
If you need a parking space, please contact our customer service directly, either by email at vuokraus@sevas.fi or by phone at 06 420 3311, option 1. The parking space fee can be paid conveniently together with your rent.
See the parking space rental prices by clicking the button below.
How many parking spaces can I have?
Parking spaces are rented primarily one per apartment, so that as many residents as possible can be offered a parking space. If enough parking spaces are available, you may also rent a second space.
If demand for parking spaces later increases, a resident who has more than one parking space may be required to give up the extra space in favour of a resident who does not yet have one.
Who are the parking spaces intended for?
When renting parking spaces, priority is given to the property’s own residents. The number of parking spaces is naturally limited, so parking spaces are intended only for storing a regularly used car or motorcycle. Parking spaces are therefore not for trucks, tractors, forklifts, caravans, trailers, or other unusual or oversized vehicles.
If you have outstanding debts to Sevas for more than one (1) month, we cannot add a parking space to your agreement. Outstanding debts must be settled first.
Parking
Parking spaces are intended for vehicles in active use. Parking of vehicles is permitted only in spaces reserved and marked for them with the company’s permission. Vehicles unfit for road use will be removed at the vehicle owner’s expense. Unnecessary idling of vehicles is prohibited.
Parking enforcement
All parking areas at Sevas properties are subject to private parking enforcement.
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I no longer need the parking space — what should I do?
You must terminate your parking space agreement by logging into the OmaSevas service via the button below.
Alternatively, you can terminate your parking space agreement by contacting our customer service either by email at vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
You can also pick up a new rent invoice from our office during opening hours.
Terminating the rental agreement
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How do I terminate my rental agreement?
You must terminate your rental agreement either electronically by logging into the OmaSevas service, or in writing at our office by booking an appointment through our appointment booking service. The notice period is one full calendar month. The notice period is calculated from the last day of the month in which the termination is submitted.
You cannot terminate your rental agreement by email. A signature is required from every party who signed the rental agreement. Please remember to include your phone number in the termination notice so we can reach you if necessary.
Finnish bank account
When filling out the termination form, always provide your account number in IBAN format. An IBAN account number starts with “FI” and has 18 characters. You can find your own IBAN account number on your bank statement. The security deposit can only be refunded to an IBAN-formatted account.
Foreign bank account
In addition to the IBAN account number, provide the BIC code (the bank’s unique identifier), which is 8 or 11 characters long.
When the rental agreement is in two people’s names
If the rental agreement is in two people’s names, both of you must submit an electronic termination of the rental agreement by logging into the OmaSevas service, or by filling out a paper termination form at our office.
If only one party to the agreement terminates the rental agreement and the other is staying in the apartment, the person remaining in the apartment must also submit a termination, thereby confirming that the entire rental agreement and its obligations will end. The person remaining in the apartment must fill out a new rental or student apartment application and submit new attachments. On the application, the reason for needing an apartment should be listed as the current address and the desire to continue living at that address, along with the reason for applying for the apartment alone.
Moving out
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How do I return the keys when moving out?
All keys to the apartment must be returned to our office no later than the end date of the rental agreement. When the office is closed, keys can be returned through the mail slot located to the left of our office’s front door.
Keys must not be left inside the apartment or handed directly to a new tenant.
If you have lost a key, please contact our customer service either by email at vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
Unreturned and lost keys will be charged in accordance with the current resident billing price list.
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Moving-out checklist
Emptying the apartment
When you move out, in addition to emptying the apartment, you must also empty:
- The mesh storage locker
- The balcony or terrace
- The yard area
All belongings must be removed. If any items are left in the apartment, on the balcony, or in the storage locker, we will remove them, and the costs of removal will be charged to you. Please refer to the resident billing price list.
Waste disposal
Only waste that belongs in the property’s waste bins may be placed in them. Furniture, household appliances, and other bulky waste must be taken to the appropriate collection points by the tenant.
Read the home recycling guide.
Muuttosiivous
Please refer to the move-out cleaning form.
Returning the keys
All keys that have been in your possession must be returned to the Sevas office no later than the final day of your rental agreement.
To the left of the office’s front door is a key return slot, where keys can also be returned when the office is closed.
Internet connection
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Is the internet connection included in my rent?
All Sevas residents are provided with Elisa Oy’s 50M internet connection. This connection is included in the rent.
However, you must first activate your internet connection, even though it is already part of your rental agreement. You can visit Elisa Oy’s website and “purchase” the 50M internet connection for €0. This activates the connection at your home address, and the connection will start working.
Forms
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Forms
Open the house rules here.
Open the rental apartment application form here.
Open the application attachments here.
Open the guardian’s consent form here.
Open the housing disturbance report form here.
Open the rental agreement termination form here.
Open the move-out cleaning form here.
Open the resident billing price list here.
Open the internet connection instructions here.
Open the housing advisory guide here.
Resident billing price list
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Resident billing price list
The landlord will charge the tenant, in accordance with this price list, for damage to the apartment caused by the tenant’s negligence or for costs arising from uncleanliness of the apartment. The price list reflects average costs, and the landlord reserves the right to make price changes.
Average age-related depreciation has been taken into account in the prices. The price list may not be used as an order price list.
Maintenance and shared spaces
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How do I sort my waste?
Please make sure to follow the recycling and collection instructions at your building’s waste points. Waste points are not landfills where, for example, broken household appliances and furniture can be left. Items left at the waste points will be removed at the tenant’s expense.
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How do I submit a fault report?
If you notice a fault in your apartment or on the property, you must submit a fault report directly to your building’s maintenance company using the button below.
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Maintenance on-call service
You can find your property’s maintenance company contact information on the property’s notice board, on the front door of the stairwell, and by logging into the OmaSevas service using the button below.
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Waste management
You must take your household waste and other rubbish, properly packaged, to the waste bins. In addition, you must follow the regulations regarding waste sorting. You are responsible for arranging the removal of any waste other than household waste yourself. Waste that is harmful to the environment must be taken to the sites designated by the waste authorities.
In the event of a tenant’s death
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How can I arrange a flag flown at half-mast?
Flying the flag at half-mast is free of charge for the tenant’s relatives.
When the date of the funeral service is known, it is possible to arrange for the flag to be flown at half-mast.
Please notify our property management well in advance, either by email at kiinteistohallinto@sevas.fi or by phone at 06 420 3311, option 3.
Our phone service is open on weekdays from 9:00 AM to 11:00 AM and from 1:00 PM to 3:00 PM.
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How do I terminate the parking space rental in the event of a tenant’s death?
The parking space agreement is terminated together with the termination of the rental agreement.
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Moving-out checklist
Emptying the apartment
When you move out, in addition to emptying the apartment, you must also empty:
- The mesh storage locker
- The balcony or terrace
- The yard area
All belongings must be removed. If any items are left in the apartment, on the balcony, or in the storage locker, we will remove them, and the costs of removal will be charged to you. Please refer to the resident billing price list.
Waste disposal
Only waste that belongs in the property’s waste bins may be placed in them. Furniture, household appliances, and other bulky waste must be taken to the appropriate collection points by the tenant.
Read the home recycling guide.
Muuttosiivous
Please refer to the move-out cleaning form.
Returning the keys
All keys that have been in your possession must be returned to the Sevas office no later than the final day of your rental agreement.
To the left of the office’s front door is a key return slot, where keys can also be returned when the office is closed.
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What should I do in the event of a tenant’s death?
The Sevas staff extends our condolences on the loss of your loved one. We would like to inform the parties of the estate of the following regarding the effects of the death on the rental agreement and tenancy.
Notification
For communication purposes, please notify Sevas as soon as possible of the name and contact information of the person handling the affairs of the estate, either by email at vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
Continuation of the tenancy
The tenant’s death does not terminate the rental agreement. The deceased’s estate is responsible for fulfilling the terms of the rental agreement (rent payment, careful care of the apartment, etc.). A spouse or cohabiting partner who lived with the deceased tenant is responsible for the obligations of the rental agreement for as long as they continue to live in the apartment.
The tenant’s spouse, child, or the tenant’s or spouse’s parents have the right to continue the rental agreement, unless Sevas has justified grounds to oppose it. The same applies to a person who rented the apartment together with the deceased tenant.
A person wishing to continue the tenancy must notify Sevas in writing within three months of the tenant’s death that they wish to continue the tenancy. Sevas will sign a new rental agreement with the person continuing the tenancy.
Termination of the tenancy
If the estate wishes to terminate the tenancy, the rental agreement must be terminated in writing. You can find the termination form here.
The tenant’s death also entitles the estate to terminate a fixed-term rental agreement before the end of the rental period. The notice period is one (1) calendar month. The rental agreement ends on the last day of the month following the month of termination. On a case-by-case basis, Sevas is prepared to negotiate ending the rental agreement earlier.
When must the apartment keys be returned?
The apartment must be vacant, available for Sevas’s use, cleaned, and the keys must be returned to our office no later than the end date of the notice period.
Where do I return the keys?
The keys must be returned to our office. Keys must not be left in the apartment. Whether the office is open or closed, the keys must be returned in an envelope through the key return slot located to the left of the office’s front door.