For studios and shared apartment rooms, the standard number of keys is one (1). For two-room and three-room apartments, two (2) keys are provided. For family apartments, three (3) keys are provided.
Can I access the sauna, laundry room, or storage locker with my apartment key?
Your apartment key provides access to the shared facilities intended for residents. The key is personal and must be used responsibly and carefully.
I have lost my key
If your key is lost, you must report it by email to vuokraus@sevas.fi or by phone at 06 420 3311, option 1.
You are responsible for paying the cost of ordering a replacement key and the deprogramming of the lost key. The deprogramming of a lost key will be charged to you. Please refer to the resident billing price list.
If your rental agreement is ongoing, you must first visit the office and bring any remaining keys with you. Our rental advisor will check the system to identify which key has been lost and will deprogram it. The deprogramming of the lost key will be charged to you within one month of notification. The invoice will be sent to you by email or post.
When you return your keys upon moving out of the apartment, we will check the number of keys returned. If any keys are missing, the deprogramming of the lost key will be charged to you within one month of notification. The invoice will be sent to you by email or post.
If you have left your key inside the apartment, contact the maintenance on-call service immediately. The apartment door will only be opened for residents who are officially registered as living in the apartment, and they must prove their identity.