I have submitted the application — when will I receive information about an apartment, that is, an apartment offer?
Applications are processed on weekdays. Each application is processed in accordance with the guidelines and legislation of Varke, the state-supported housing construction centre. Our apartments do not operate on a queue basis; the need for and urgency of housing are the most important factors in receiving an apartment.
When our tenant selection falls on you, you will receive an apartment offer:
- By email (primary option): When we find a suitable apartment for you, we will send the offer to the email address you provided. Remember to also check your spam folder.
- By phone: If you have not provided an email address, we will contact you by phone.
- By post: Upon separate request, we can also send the apartment offer to your address by post.
Please respond to the apartment offer by the deadline stated in the offer at the latest. If the offered apartment did not suit your needs this time, please let us know the reason for declining — this way we can update your application and continue searching for a home that better suits you. Please notify us if your need for housing has ended and you would like to remove your application.
How can I view the apartment offered to me?
To arrange a viewing, first contact our customer service either by phone or email.
If the apartment is vacant and no renovations are underway, you can collect a viewing key from our office. This information may already be included in your apartment offer. You do not need to make any separate arrangements for collecting the key — simply come to our office. Our office is open on weekdays from 10:00 AM to 2:00 PM.
If the apartment is a shared student apartment (cell apartment), it is generally not possible to view the room in advance.
I would like to see photos of the apartment — how do I proceed?
Interior photos of the apartments are not available.
What do I do after accepting the apartment offer?
You must submit either the cash deposit or a payment commitment by the deadline; otherwise, we will have to cancel the apartment offer. The deposit deadline is stated in the apartment offer, which we have sent to you by email. Please let our customer service know whether you will be paying the cash deposit yourself or applying for a payment commitment for the deposit.
When applying for a payment commitment for the deposit from Kela, the information you need to provide to them is listed in the apartment offer you received. Please read the apartment offer carefully. We cannot draw up a rental agreement or hand over the apartment keys before the deposit has been received.
If Kela has granted the payment commitment for the deposit, please ask Kela to send the decision directly to us. If Kela does not grant you the payment commitment for the deposit, unfortunately we will not receive notification of this. Upon receiving a negative decision, please contact our customer service immediately.
How do I pay the cash deposit myself?
The instructions for paying the cash deposit have been sent to you by email along with the apartment offer. The apartment offer includes a separate payment instruction that you can use to pay the cash deposit.
Please note that the cash deposit cannot be transferred from one apartment or rental agreement to another — a separate deposit must be paid for each rental agreement.
My apartment offer expired — am I now at the back of the queue?
Our apartments do not have a queue system; our tenant selection is guided by legislation. It’s unfortunate that the apartment offer you received has already expired. If you are still interested in the offered apartment, please contact our customer service as soon as possible, and we will see whether it’s possible for us to renew the apartment offer.